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	<title>ASP.NET MSSQL Webhosting Blog &#187; remote connection</title>
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	<description>ASP.NET, MSSQL and Windows dedicated server articles</description>
	<lastBuildDate>Thu, 16 Sep 2010 19:53:40 +0000</lastBuildDate>
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		<title>Error 916 Connecting SQL 2005 DB with MSSMS (Express) 2008</title>
		<link>http://www.mywebhostingblog.net/aspnet-web-hosting/error-916-connecting-ms-sql-2005-db-with-mssms-express-2008/</link>
		<comments>http://www.mywebhostingblog.net/aspnet-web-hosting/error-916-connecting-ms-sql-2005-db-with-mssms-express-2008/#comments</comments>
		<pubDate>Tue, 28 Jul 2009 03:21:36 +0000</pubDate>
		<dc:creator>Martin</dc:creator>
				<category><![CDATA[ASP.NET Web Hosting]]></category>
		<category><![CDATA[MSSMS]]></category>
		<category><![CDATA[MSSQL]]></category>
		<category><![CDATA[MSSQL Server]]></category>
		<category><![CDATA[remote connection]]></category>
		<category><![CDATA[SQL 2005]]></category>
		<category><![CDATA[SQL 2008]]></category>

		<guid isPermaLink="false">http://www.mywebhostingblog.net/?p=558</guid>
		<description><![CDATA[Since eUKhost has started providing Windows 2008 Server with Shared hosting as well as with Windows dedicated Server hosting there has been allot of new errors coming across. Also ASP .NET with Visual Studio 2008 and MS SQL 2008 has been widely used after the final release of Windows 2008 Server along with MS SQL [...]]]></description>
			<content:encoded><![CDATA[<p>Since eUKhost has started providing <strong>Windows 2008 Server</strong> with <strong>Shared hosting</strong> as well as with <strong>Windows dedicated Server host</strong>ing there has been allot of new errors coming across. Also<strong> ASP .NET</strong> with Visual Studio 2008 and MS SQL 2008 has been widely used after the final release of <strong>Windows 2008 Server</strong> along with<strong> MS SQL 2008</strong>. The most command error that we have seen in combination of<strong> MS SQL 2005</strong> and <strong>SQL 2008</strong> is:</p>
<p><code>TITLE: Microsoft SQL Server Management Studio<br />
------------------------------</code></p>
<p><code>Failed to retrieve data for this request. (Microsoft.SqlServer.Management.Sdk.Sfc)<br />
For help, click: http://go.microsoft.com/fwlink?ProdName=Microsoft+SQL+Server&amp;LinkId=20476</code></p>
<p><code>------------------------------<br />
ADDITIONAL INFORMATION:<br />
</code><br />
<code>An exception occurred while executing a Transact-SQL statement or batch. (Microsoft.SqlServer.ConnectionInfo)<br />
------------------------------</code></p>
<p><span id="more-558"></span><br />
<code>The server principal "my_db_user" is not able to access the database "any_other_db_on_the_server" under the current security context. (Microsoft SQL Server, Error: 916)<br />
</code><br />
<code>For help, click: http://go.microsoft.com/fwlink?ProdName=Microsoft+SQL+Server&amp;ProdVer=09.00.1399&amp;EvtSrc=MSSQLServer&amp;EvtID=916&amp;LinkId=20476</code></p>
<p>This is something similar to the image below:</p>
<div id="attachment_567" class="wp-caption aligncenter" style="width: 310px"><img class="size-medium wp-image-567" title="microsoft-sql-server-management-studio-error-9162" src="http://www.mywebhostingblog.net/wp-content/uploads/2009/07/microsoft-sql-server-management-studio-error-9162-300x96.jpg" alt="Error Connecting to MS SQL 2005 DB Remotely Management Studio 2008" width="300" height="96" /><p class="wp-caption-text">Error Connecting to MS SQL 2005 DB Remotely Management Studio 2008</p></div>
<p>This error happen to appear while remotely connecting a database on <strong>Microsoft SQL server 2005</strong> with any version of <strong>Microsoft SQL Server Management Studio 2008</strong>, It will not appear if you connect the <strong>SQL server 2005</strong> with <strong>Microsoft SQL Server Management Studio Express 2005</strong>. And the link that has been specified in the error above is of any no use, also the error started to be reported more for a <strong>Windows Shared hosting</strong> clients rather than the one with <strong>Windows dedicated server</strong>. Because the problem only appears to happen if you connect with a user that has access to a particular database and not with the user that has administrator access over the <strong>Microsoft SQL server</strong>. I had to scratch my head for the solution as it seems to be related more to the permissions on the database user. Now the interesting thing here is that the <strong>SQL database</strong> that in the error is different than the <strong>MSSQL database</strong> on which the user has its access on.</p>
<p>After allot of searching on the web I found that this is a bug on all versions of Microsoft SQL Server Management Studio (Express) 2008 and there is a simple work around to access your database remotely with no errors at all. Here is what that is required:</p>
<p>1) Connect to the <strong>MS SQL</strong> server with the user credentials in <strong>MSSMS (Express) 2008</strong>.<br />
2) Bring Object Explorer Details window by selecting View &#8211;&gt; Object Explorer Details in menu (or just by hitting F7)<br />
3) In Object Explorer window click at Databases folder<br />
4) In Object Explorer Details Window right-click at the column header and deselect Collation<br />
5) Refresh Databases folder.</p>
<p>Refer to the image below for better understanding:</p>
<div id="attachment_568" class="wp-caption aligncenter" style="width: 310px"><img class="size-medium wp-image-568" title="microsoft-sql-server-management-studio-remove-collation2" src="http://www.mywebhostingblog.net/wp-content/uploads/2009/07/microsoft-sql-server-management-studio-remove-collation2-300x238.jpg" alt="Fix Failed to retrieve data for this request Error: 916 Management studio" width="300" height="238" /><p class="wp-caption-text">Fix Failed to retrieve data for this request Error: 916 Management studio</p></div>
<p>That is it. This will give you the desired access over your database and you will be happily make changes as per your need.<br />
This is just another complicated error by Microsoft which has a very simple fix.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Enable SQL 2005 Remote Connections</title>
		<link>http://www.mywebhostingblog.net/aspnet-web-hosting/enable-sql-2005-remote-connections/</link>
		<comments>http://www.mywebhostingblog.net/aspnet-web-hosting/enable-sql-2005-remote-connections/#comments</comments>
		<pubDate>Mon, 10 Nov 2008 19:53:44 +0000</pubDate>
		<dc:creator>Martin</dc:creator>
				<category><![CDATA[ASP.NET Web Hosting]]></category>
		<category><![CDATA[MSSQL Server]]></category>
		<category><![CDATA[Browser service]]></category>
		<category><![CDATA[remote connection]]></category>
		<category><![CDATA[Windows firewall]]></category>

		<guid isPermaLink="false">http://www.mywebhostingblog.net/?p=33</guid>
		<description><![CDATA[Enable remote connections for SQL Server 2005 Express or SQL Server 2005 Developer Edition You must enable remote connections for each instance of SQL Server 2005 that you want to connect to from a remote computer. To do this, follow these steps: 1.    Click Start, point to Programs, point to Microsoft SQL Server 2005, point [...]]]></description>
			<content:encoded><![CDATA[<h3 id="tocHeadRef">Enable remote connections for SQL Server 2005 Express or SQL Server 2005 Developer Edition</h3>
<p><script type="text/javascript"><!--
loadTOCNode(2, 'moreinformation');
// --></script>You must enable <strong>remote connections</strong> for each instance of <strong>SQL Server 2005</strong> that you want to connect to from a<strong> remote computer</strong>. To do this, follow these steps:</p>
<p>1.    Click Start, point to Programs, point to<strong> Microsoft SQL Server 2005</strong>, point to Configuration Tools, and then click <strong>MS SQL Server</strong> Surface Area Configuration.<br />
2.    On the <strong>MS SQL Server 2005</strong> Surface Area Configuration page, click Surface Area Configuration for Services and Connections.<br />
3.    On the <strong>Surface Area Configuration</strong> for Services and Connections page, expand <strong>Database </strong>Engine, click <strong>Remote Connections</strong>, click Local and remote connections, click the appropriate protocol to enable for your environment, and then click Apply.</p>
<p>Note Click OK when you receive the following message:<br />
Changes to Connection Settings will not take effect until you restart the <strong>Database </strong>Engine service.<br />
4.    On the Surface Area Configuration for Services and Connections page, expand Database Engine, click Service, click Stop, wait until the <strong>MSSQLSERVER </strong>service stops, and then click Start to restart the <strong>MSSQLSERVER </strong>service.</p>
<h3 id="tocHeadRef">Enable the SQL Server Browser service</h3>
<p><script type="text/javascript"><!--
loadTOCNode(2, 'moreinformation');
// --></script>If you are running <strong>MS SQL Server 2005</strong> by using an <strong>instance name</strong> and you are not using a specific <strong>TCP/IP</strong> port number in your connection string, you must enable the <strong>SQL Server Browser </strong>service to allow for <strong>remote connections</strong>. For example,<strong> MS SQL Server 2005 Express</strong> is installed with a default instance name of <var>Computer Name</var>\SQLEXPRESS. You are only required to enable the SQL Server Browser service one time, regardless of how many instances of <strong>SQL Server 2005</strong> you are running. To enable the <strong>MS SQL Server </strong>Browser service, follow these steps.</p>
<p><span id="more-33"></span></p>
<p><strong>Important</strong> These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.</p>
<p>1.    Click Start, point to Programs, point to <strong>Microsoft SQL Server 2005</strong>, point to Configuration Tools, and then click <strong>SQL Server Surface Ar</strong>ea Configuration.<br />
2.    On the <strong>MS SQL Server 2005</strong> Surface Area Configuration page, click Surface Area Configuration for Services and Connections.<br />
3.    On the Surface Area Configuration for Services and Connections page, click <strong>SQL Server Browser</strong>, click Automatic for Startup type, and then click Apply.</p>
<p>Note When you click the Automatic option, the <strong>SQL Server Browser service</strong> starts automatically every time that you start <strong>Microsoft Windows</strong>.<br />
4.    Click Start, and then click OK.</p>
<p><strong>Note</strong> When you run the <strong>MS SQL Server</strong> Browser service on a computer, the computer displays the instance names and the connection information for each instance of SQL Server that is running on the computer. This risk can be reduced by not enabling the SQL Server Browser service and by connecting to the instance of SQL Server directly through an assigned TCP port. Connecting directly to an instance of <strong>SQL Server </strong>through a TCP port is beyond the scope of this article. For more information about the SQL Server Browser server and connecting to an instance of SQL Server, see the following topics in SQL Server Books Online:</p>
<p><strong>•    SQL Server Browser Service<br />
•    Connecting to the SQL Server Database Engine<br />
•    Client Network Configuration</strong></p>
<h3 id="tocHeadRef">Create exceptions in Windows Firewall</h3>
<p><script type="text/javascript"><!--
loadTOCNode(2, 'moreinformation');
// --></script>These steps apply to the version of <strong>Windows Firewall</strong> that is included in <strong>Windows XP</strong> <strong>Service Pack 2 (SP2) </strong>and in <strong>Windows Server 2003</strong>. If you are using a different firewall system, see your <strong>firewall</strong> documentation for more information.</p>
<p>If you are running a firewall on the computer that is running <strong>SQL Server 2005</strong>, external connections to <strong>SQL Server 2005 </strong>will be blocked unless <strong>SQL Server 2005</strong> and the<strong> SQL Server Browser service</strong> can communicate through the <strong>firewall</strong>. You must create an exception for each instance of <strong>SQL Server 2005</strong> that you want to accept remote connections and an exception for the <strong>SQL Server Browser service</strong>.</p>
<p><strong>MS SQL Server 2005</strong> uses an <strong>instance </strong>ID as part of the path when you install its program files. To create an exception for each instance of <strong>MS SQL Server</strong>, you must identify the correct instance ID. To obtain an instance ID, follow these steps:</p>
<p>1.    Click Start, point to Programs, point to <strong>Microsoft SQL Server 2005</strong>, point to Configuration <strong>Tools</strong>, and then click <strong>SQL Server</strong> Configuration Manager.<br />
2.    In <strong>SQL Serve</strong>r Configuration Manager, click the SQL Server Browser service in the right pane, right-click the instance name in the main window, and then click Properties.<br />
3.    On the <strong>SQL Server </strong>Browser Properties page, click the Advanced tab, locate the instance ID in the property list, and then click OK.</p>
<p>To open Windows Firewall, click <strong class="uiterm">Start</strong>, click <strong class="uiterm">Run</strong>, type <span class="userInput">firewall.cpl</span>, and then click <strong class="uiterm">OK</strong>.</p>
<h4 id="tocHeadRef">Create an exception for MS SQL Server 2005 in Windows Firewall</h4>
<p><script type="text/javascript"><!--
loadTOCNode(3, 'moreinformation');
// --></script>To create an exception for <strong>MS SQL Server 2005</strong> in <strong>Windows Firewall</strong>, follow these steps:</p>
<p>1.    In <strong>Windows Firewall</strong>, click the Exceptions tab, and then click Add Program.<br />
2.    In the Add a Program window, click Browse.<br />
3.    Click the <strong>C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe</strong> executable program, click Open, and then click OK.</p>
<p>Note The path may be different depending on where <strong>SQL Server 2005</strong> is installed. <strong>MSSQL.1</strong> is a placeholder for the instance ID that you obtained in step 3 of the previous procedure.<br />
4.    Repeat steps 1 through 3 for each instance of SQL Server 2005 that needs an exception.</p>
<h4 id="tocHeadRef">Create an exception for the MS SQL Server Browser service in Windows Firewall</h4>
<p><script type="text/javascript"><!--
loadTOCNode(3, 'moreinformation');
// --></script>To create an exception for the SQL Server Browser service in Windows Firewall, follow these steps:</p>
<p>1.    In Windows <strong>Firewall</strong>, click the Exceptions tab, and then click Add Program.<br />
2.    In the Add a Program <strong>window</strong>, click Browse.<br />
3.    Click the <strong>C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe</strong> executable program, click Open, and then click OK.</p>
<p>Note The path may be different depending on where <strong>MS SQL Server 2005</strong> is installed.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>How to have Remote Assistance</title>
		<link>http://www.mywebhostingblog.net/hosting-security/how-to-do-remote-assistance/</link>
		<comments>http://www.mywebhostingblog.net/hosting-security/how-to-do-remote-assistance/#comments</comments>
		<pubDate>Tue, 07 Oct 2008 20:12:35 +0000</pubDate>
		<dc:creator>Stephen</dc:creator>
				<category><![CDATA[Hosting Security]]></category>
		<category><![CDATA[Window Hosting]]></category>
		<category><![CDATA[Messenger]]></category>
		<category><![CDATA[Outlook]]></category>
		<category><![CDATA[password]]></category>
		<category><![CDATA[remote]]></category>
		<category><![CDATA[remote assistance]]></category>
		<category><![CDATA[remote connection]]></category>

		<guid isPermaLink="false">http://www.mywebhostingblog.net/?p=42</guid>
		<description><![CDATA[Remote Assistance is performed between 2 systems. One asking for support/help is called Novice and other which will provide support/help is called Expert. 1. To open Remote assistance, navigate yourself as shown below. 2. Open Help and Support Center by clicking Start, and then clicking Help and Support. Following window will open up. Click on [...]]]></description>
			<content:encoded><![CDATA[<p>Remote Assistance <!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--><br />
is performed between 2 systems. One asking for support/help is called <strong>Novice </strong>and other which will provide support/help is called<strong> Expert.</strong></p>
<p style="-0.25in;"><!--[if !supportLists]--><span>1.<span style="none;"> </span></span><!--[endif]--><span style="Verdana;">To open<strong> Remote assistance</strong>, navigate yourself as shown below.</span></p>
<p><img class="alignnone" src="http://img215.imageshack.us/img215/5822/rd1aw9.png" alt="" width="261" height="218" /></p>
<p><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--><!--[if !mso]&gt;--></p>
<p style="-0.25in;"><!--[if !supportLists]--><span>2.<span style="none;"> </span></span><!--[endif]--><span style="Verdana;">Open Help and </span><span style="Verdana;">Support</span><span style="Verdana;"> </span><span style="Verdana;">Center</span><span style="Verdana;"> by clicking Start, and then clicking Help and Support. Following window will open up.</span></p>
<p style="-0.25in;"><img class="alignnone" src="http://img215.imageshack.us/img215/2751/rd2fo2.png" alt="" width="431" height="241" /></p>
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--></p>
<p><span style="Verdana;">Click on <strong>=&gt; Invite someone to help you</strong> (shown inside red outline)</span></p>
<p><span id="more-42"></span></p>
<p style="-0.25in;">
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--></p>
<p><span>3.<span style="none;"> </span></span><!--[endif]-->There are 3 methods to send out an invitation</p>
<p style="5pt 30.25pt 5pt 1in;">i) <strong>Microsoft Windows Messenger</strong><span> </span></p>
<p style="5pt 30.25pt 5pt 1in;">ii)Use Email<span> </span><span> </span></p>
<p style="5pt 30.25pt 5pt 1in;">iii) Save invitation as a file</p>
<p style="5pt 30.25pt 5pt 1in;">In this example, I &#8220;<strong>Save invitation as a File</strong>&#8221; (using Messenger or Outlook)</p>
<p style="5pt 30.25pt 5pt 1in;"><span style="&quot;Times New Roman&quot;;"><span> </span><span> </span></span></p>
<p style="-0.25in;"><img class="alignnone" src="http://img519.imageshack.us/img519/7714/rd3mc2.png" alt="" width="431" height="437" /></p>
<p style="-0.25in;">
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--></p>
<p><span>4.<span style="none;"> </span></span><!--[endif]-->Enter your name also specify for how long the invitation will stay open , press “Continue”</p>
<p style="-0.25in;">
<p style="-0.25in;"><img class="alignnone" src="http://img519.imageshack.us/img519/3505/rd4gq1.png" alt="" width="298" height="231" /></p>
<p style="-0.25in;">
<p style="-0.25in;">
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--></p>
<p><span>5.<span style="none;"> </span></span><!--[endif]-->It is Highly recommended to set a password for the connection. Once the password is set, the password should be sent to Expert from Novice system. <span> </span>The password will be used by Expert system to connect to Novice System.</p>
<p style="-0.25in;">
<p style="-0.25in;"><img class="alignnone" src="http://img519.imageshack.us/img519/6293/rd5xx3.png" alt="" width="297" height="220" /></p>
<p style="-0.25in;">
<p style="-0.25in;">
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--></p>
<p><span>6.<span style="none;"> </span></span><!--[endif]-->Please select the following path for saving your invitation</p>
<p style="-0.25in;">
<p style="-0.25in;"><img class="alignnone" src="http://img150.imageshack.us/img150/2347/rd6sd4.png" alt="" width="374" height="118" /></p>
<p style="-0.25in;">
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--></p>
<p style="5pt 30.25pt 5pt 0.25in;">Send the details of the invitation to <strong>Expert</strong> (preferably) as an attachment to email.</p>
<p style="-0.25in;">
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--><br />
<span>7.<span style="none;"> </span></span><!--[endif]-->Once the details are send to <strong>Expert , </strong>he/she needs to browse at the following screen to get connected for Remote Assistance. Make sure both <strong>Novice </strong>and <strong>Expert </strong>should be present at there respective computers for the process.</p>
<p style="-0.25in;">
<p style="-0.25in;">
<p style="-0.25in;"><img class="alignnone" src="http://img382.imageshack.us/img382/4938/rd7rq1.png" alt="" width="332" height="291" /></p>
<p style="-0.25in;">
<p style="-0.25in;">
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--></p>
<p><span>8.<span style="none;"> </span></span><!--[endif]-->Once the <strong>Expert </strong>receives the invitation , and afterwards whenever both (<strong>Expert</strong> and <strong>Novice</strong>) are ready, <strong>Expert</strong> must double click on the file<span> </span>“RemoteAssistanceInvitation”<span> which will open</span><span> </span>“Remote Assistance Window” .</p>
<p style="-0.25in;">
<p style="-0.25in;"><img class="alignnone" src="http://img150.imageshack.us/img150/390/rd8fd8.png" alt="" width="431" height="283" /></p>
<p style="-0.25in;">
<p style="-0.25in;">
<p style="-0.25in;">
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--></p>
<p><span>9.<span style="none;"> </span></span><!--[endif]-->Enter Password &gt;&gt; hit <strong>Yes</strong> &gt;&gt; the system will now connect to <strong>Novice </strong>system</p>
<p style="-0.25in;">
<p style="-0.25in;"><img class="alignnone" src="http://img150.imageshack.us/img150/8094/rd9wi9.png" alt="" width="316" height="106" /></p>
<p style="-0.25in;">
<p style="-0.25in;">
<p style="-0.25in;">
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--></p>
<p><span style="&quot;Times New Roman&quot;;">10.  Once the connection is established between <strong>Expert</strong> and <strong>Novice, </strong>a confirmation message will be  displayed.</span></p>
<p style="-0.25in;">
<p style="-0.25in;"><img class="alignnone" src="http://img150.imageshack.us/img150/3047/rd10vy4.png" alt="" width="301" height="131" /></p>
<p style="-0.25in;">
<p style="-0.25in;">
<p style="-0.25in;">
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--></p>
<p style="30.25pt;"><span style="&quot;Times New Roman&quot;;">11. Select YES , <strong>Expert</strong> and <strong>Novice</strong> are ready to Chat (Chatting will be an option for communicaton while in Remote Assistance )</span></p>
<p style="30.25pt;">
<p style="30.25pt;">
<p style="30.25pt;"><img class="alignnone" src="http://img510.imageshack.us/img510/8200/rd11ch9.png" alt="" width="286" height="393" /></p>
<p style="30.25pt;">
<p style="-0.25in;">
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--></p>
<p><span>12.<span style="none;"> </span></span><!--[endif]-->This is what <strong>Expert</strong> will view at his end (once the connection is established)</p>
<p style="-0.25in;">
<p style="-0.25in;"><img class="alignnone" src="http://img510.imageshack.us/img510/5186/rd12jo3.png" alt="" width="431" height="414" /></p>
<p style="-0.25in;">
<p style="-0.25in;">
<p style="-0.25in;">All the issues/problems can now be look after as both <strong>Novice</strong> and <strong>Expert</strong> are working together.</p>
<p style="-0.25in;">
<p style="-0.25in;"><!--[if gte mso 9]&gt;  Normal 0       MicrosoftInternetExplorer4  &lt;![endif]--></p>
<p><span style="&quot;Times New Roman&quot;;">13. To Terminate a “Remote Assistance” connection, both <strong>Expert</strong> or <strong>Novice</strong> can select “<strong>Disconnect</strong>” in their control section. A pop-up window will display at both ends stating end of connection. Following window will popup on <strong>Expert</strong> Computer. </span></p>
<p style="-0.25in;">
<p style="-0.25in;"><img class="alignnone" src="http://img295.imageshack.us/img295/2562/rd13mx6.png" alt="" width="303" height="120" /></p>
<p style="-0.25in;">
<p style="-0.25in;">
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